At CarrieAway, we are committed to providing you with a seamless shopping experience. Please review our policies below. By using our website and placing an order, you agree to these terms. 

1. Shipping Policy

Processing Time 

• Orders are typically processed within 2-5 business days (excluding weekends and holidays).
• During peak seasons or sales, processing may take slightly longer. 

Shipping Methods, Costs & Estimated Delivery 

• Shipping method, costs & estimated delivery is determined by selections chosen at checkout.

Shipping Costs 

• Shipping, including free shipping, is calculated at checkout based on your location. 

Lost, Stolen, or Delayed Packages 

• Once an order is shipped, we are not responsible for delays caused by carriers. 
• If your package is lost or stolen, please contact the shipping carrier first. If unresolved, reach out to our support team at Hello@CarrieAway.com. 

2. Cancelation, Return & Refund Policy 

 Cancelations 

• Orders can be canceled within 30 minutes of purchase, as we begin processing quickly to ensure fast shipping.
• To request a cancellation, please email us at Hello@CarrieAway.com.
• If your order has already been processed or shipped, we won’t be able to cancel it—but you may still be eligible for a return in accordance with our Return & Refund Policies.

 Returns 

• We accept returns within 30 days of delivery. 
• Items must be unused, in original packaging, and with proof of purchase. 
• Certain items such as personalized, clearance, and hygiene-related products are final sale and cannot be returned. 

Refunds 

• Refunds will be processed within 5-7 business days after we receive the returned item. 
• Refunds will be issued to the original payment method. 
• Shipping costs are non-refundable unless the return is due to an error on our part. 

Exchanges 

• We only replace items if they are defective or damaged. Contact us at Hello@CarrieAway.com to initiate an exchange. 

3. Privacy Policy

• We collect personal information such as name, email, and payment details to process your order and improve your shopping experience. 
• Your data will never be sold to third parties. 
• We use secure payment gateways to protect your financial information. 
• We use cookies to enhance website functionality. You can manage your preferences in your browser settings. 

4. Terms of Service 

Order Acceptance 

• All orders are subject to availability and acceptance. We reserve the right to cancel or limit quantities. 

Prohibited Uses 

• You may not use our website for illegal or unauthorized purposes, including hacking, fraud, or data scraping. 

Limitation of Liability 

• We are not liable for any indirect, incidental, or consequential damages arising from product use. 

5. Payment Policy 

• We accept many major forms of payment as designated at checkout.
• All transactions are processed in U.S. dollars. 
• Taxes and duties may apply and are the responsibility of the customer. 

6. Customer Support 

• Questions or concerns, please contact us at Hello@CarrieAway.com.
• Support Hours: Monday–Friday, 9:00 am to 4:00 pm. CST.